Sara started working in the role of Patient Treatment Coordinator after working as a Dental Receptionist at Malmin Farringdon for 10 months. At Malmin, we make sure that every patient’s experience at the practice is the best possible; ensuring that patients are happy with their treatment, that they don’t have any questions left unanswered, that they feel supported during their treatment and they know we are an open environment where their concerns are being attended to in the best possible way. Sara is the person who guides the patients through this patient journey.
On a personal level, this role has given Sara an invaluable opportunity to further develop her knowledge and expand her communication and patient care skills. Sara is a foreign dentist graduate, seeking GDC registration. The Treatment Coordinator role has helped her understand the patient journey much better which will enable her to connect with patients on a different level when she begins working as a Dentist. Sara feels that she makes a positive difference both for the patient and for the team whilst feeling deeply appreciated and valued by all members of the team.
Sara is looking forward to developing this role and being able to help personalise and perfect patient care from start to finish.